FAQS

How should I store my chocolates?

The chocolates will remain fresh and retain their delicate flavours and textures if they are kept in a dry atmosphere at a temperature range between 12 – 18 degrees. The chocolate should also be stored away from direct light and any strong aromas.

Can I store chocolate in the refrigerator?

We do not recommend refrigerating your chocolates, however if you have no alternative, keep chocolates in their original packaging, place in an airtight container and wrap completely in plastic film before placing in the refrigerator. Remove from the refrigerator at least two hours before eating, without removing the plastic film, to allow the chocolate to slowly reach room temperature.

Are there any artificial ingredients, flavours or preservatives?

There are no artificial ingredients, flavours or preservatives in the entire Rhuby product range.

How does the freeze dried process work?

Freeze drying simplified is taking the fruit to -25 degrees and under vacuum. This effectively boils the product and all the water is removed leaving behind all the vitamins, minerals, colour and shape. Most products lose around 85-90% of their weight.

I am a vegetarian, can I eat this product?

All ingredients used in the creation of Rhuby products are suitable for vegetarians, however, the chocolate may contain traces of milk due to machinery multiple use, however, the chocolate specs state that it is Vegan Friendly.

Is the product gluten free?

Yes, there is no gluten containing ingredients in the Rhuby products.

Is the product nut free?

Yes, there are no nuts in any Rhuby products.

I have a lactose allergy, should I eat this product?

Rhuby products may contain traces of milk so they are not recommended for those with an allergy to lactose and or/milk.

Are the ingredients ethically sourced?

All ingredients used in Rhuby products are either sourced from Tasmania or in the case of our chocolate through the Barry Callebaut Group, which has a program in place to ensure cocoa farmers are prosperous by creating self-sustaining communities that protect nature and children. Read more here